Returns and Exchanges

Thank you for being a part of the LUAR family!

Here is what you can expect when shopping with us:

Looking to return your item(s)?

All good if you changed your mind.

To be eligible for a return, your item(s) must meet all of the below conditions:

  • You must submit a return request within 30 days of delivery
  • Your item(s) must be in the same condition that you received it, unworn or unused
  • Your item(s) must be in the original packaging in which you received it

If you meet the above conditions, you may initiate a return by sending an email to info@luar.world with your order number and shipping address used at checkout. 

Once your return is received, provided it meets the above conditions, we will process a full refund to your original payment method within 48 hours, and send you email confirmation. Although we process refunds upon acceptance, your bank may take longer to process and post your refund.

Please note the following:

  • Items sent back to us without first requesting a return will not be accepted
  • LUAR is not responsible for items after they have shipped
  • Items that are marked limited edition or exclusive, or are part of a collaboration, are not eligible for return
  • All items purchased during any sale events, including our FRIENDS OF LUAR FIRST annual sale, are final sale AND Cannot be returned or exchanged

Looking to exchange your item(s)?

We’re sorry it didn't work out.

Please note that we do not currently process exchanges. However, we want you to have the LUAR item of your dreams, so if something isn't working for you, please initiate a return by sending an email to info@luar.world with your order number and shipping address used at checkout. Then, you can place a new order for the item you’d like. 

To be eligible for a return, your item(s) must meet all of the below conditions:

  • You must submit a return request within 30 days of delivery
  • Your item(s) must be in the same condition that you received it, unworn or unused
  • Your item(s) must be in the original packaging in which you received it

Once your return is received, provided it meets the above conditions, we will process a full refund to your original payment method within 48 hours, and send you email confirmation. Although we process refunds upon acceptance, your bank may take longer to process and post your refund.

Received a damaged or wrong item(s)?

If you receive your order and notice any damage, defects, or were sent the wrong item, please email us immediately at info@luar.world so that we can make it right. 

Have any other questions or concerns?

We’re always looking to provide you with the best possible product and experience, from start to finish, so if there is any feedback you’d like to share about your experience or reason for returning your item(s), we encourage you to reach out to us at info@luar.world