Delivery and Shipping
Thank you for being a part of the LUAR family!
Here is what you can expect when shopping with us:
Shopping a sale or using a discount code?
Please note that currently, our discount codes - such as our Welcome 10% Off discount - cannot be combined with other discounts, unless otherwise noted.
Just placed your order?
We’re so glad to have you here.
After placing your order, you will receive a confirmation email with your order details. These often land in spam, so please check your spam and junk folders if you do not receive it. If you are unable to locate it, please email us at firstname.lastname@example.org and we will resend it.
Looking to change your shipping information?
We aim to ship out all orders as quickly as possible, so for that reason, we are unable to update your shipping details once your order has been placed.
Wondering when you can expect your order?
We know you’re excited to receive your order - we’re just as excited.
Currently, orders placed before 2pm Monday through Friday are shipped out the same day. If your order is placed after 2pm, it will be shipped out the next business day. Once your item has shipped, you will receive an email with tracking information. Please follow the status of your package to ensure that you are aware of when it is being delivered.
During launch weeks, sales, or any other events, processing can take up to 14 days, but most orders will ship out within the above timeframe.
Please note, you are responsible for the cost of shipping an order back out if it has been returned to us for an incomplete address or contact information, or not being picked up from the shipping carrier. Additionally, LUAR is not responsible for orders after they have shipped.
Placed an order for an international address?
We love our international family.
If you placed an order to be delivered to an address outside of the United States, please note that you are responsible for applicable duties and fees. LUAR does not cover these fees. Please be sure to provide accurate contact information at checkout should customs need to contact you to arrange clearance. This will prevent shipping delays or having your order returned to us.
Please note, you are responsible for the cost of shipping an order back out if it has been returned to us for an incomplete address or contact information, not clearing customs, or not being picked up from the shipping carrier.
Placed an order with one of our stockists?
Thank you for the support.
Please note that orders placed with our partners are subject to different fulfillment policies – please check with them to confirm.
Have any other questions or concerns?
We’re always looking to provide you with the best possible product and experience, from start to finish, so if there is any feedback you’d like to share about your experience or reason for returning your item(s), we encourage you to reach out to us at info@luar.World